Turning a unit means the maintenance request cannot wait while a tenant sits without refrigeration. This guide helps property managers sort the request before dispatch: what happened, where the property is, and which type of provider should receive the call.
Call (925) 999-4095 or email welcome@adriumservice.com to discuss an account. Confirm availability for the specific request.
Priority dispatch when a tenant is down
Give the dispatcher the property address, access instructions, equipment type, and whether the condition is active. No refrigeration, an active water leak, and a safety issue need a different response from a cosmetic or convenience problem.
Net-30, one statement
Qualified property management companies may use consolidated billing. Set the invoice contact, PO process, and Net-30 terms before service begins so the work order and payment record stay together.
A paper trail on every job
Keep the symptom, diagnosis, parts, labor, and next recommendation in the work order. Tie it to the property address and unit so the record is useful during a tenant turn or a repeat call.
Route each category correctly
The actual ADRIUM property-management categories are appliance, HVAC, commercial refrigeration, and coffee equipment. Exact appliance eligibility depends on the brand and model.
Do not route a garbage disposal replacement or a microwave repair here. A licensed plumber or handyman handles disposal replacement, and for microwaves, replacement is usually the honest answer. For dishwasher work, confirm the brand before dispatch. We do not repair LG, Samsung, Bosch, KitchenAid, Whirlpool, or Jenn-Air dishwashers. We repair other dishwasher brands.
Where we cover
Property requests commonly come from Danville, Alamo, San Ramon, Walnut Creek, Concord, Pleasant Hill, Pleasanton, Dublin, Livermore, Fremont, Hayward, and Oakland. Include the full address so the service area can be confirmed.
Get set up
For the categories listed above, the standard diagnostic is $99 and is credited to repair work. ADRIUM Service Solutions is licensed under CSLB #1136642.
For home-maintenance explainers that are not service offers, see the Home Service Pros information resource.