A freezer full of frost
In Cupertino, a Kenmore top-freezer refrigerator had ice around stored food and shelves. Packages blocked the vents and kept the freezer door from closing completely. We defrosted it, cleaned the drain and door seal, and removed the obstructions.
The Cupertino repair story shows the freezer before and after ice removal. The technician also checked the door seal and operation. That is one documented repair, not a diagnosis for every freezer that develops frost.
Before you call
Tell the office which compartment has changed and whether you can see ice or water. Have the refrigerator model number ready. The refrigerator service page explains how we approach a visit; the office confirms coverage and the appointment.
