Repair visit:
Samsung side-by-side refrigerator, model RS277ACBP
Problem
This Samsung side-by-side refrigerator in Livermore needed drain clearing and defrost work. The repair also included cleaning its condenser coil.
What we found
The component that needed replacement was the defrost thermostat. We removed the interior panel to reach the work area. The photograph shows the removed panel resting on the kitchen floor beside the tools.
The repair
We cleared the drain line, cleaned the condenser coil and replaced the defrost thermostat. The refrigerator was a model RS277ACBP.
After the work
When calling about a refrigerator, describe any ice or water you can see without removing panels. Give the office the model from the equipment label.