A washer that stops before draining and a dryer that runs without heat need different diagnostic checks. Start with which Speed Queen machine has the problem. If both need attention, say so when you request the visit.
Start with the controls and the cycle
Write down the model from an accessible label, and describe what happens after you press Start. Does the washer fill, move the load, drain and reach spin? For a dryer, tell us whether the drum turns and whether heat is present. A photograph of a displayed message is more useful than a guessed part name.
This page is for laundry equipment used at home. Shared laundry rooms and equipment with payment controls need a separate conversation with the office.
Access to the machine
Tell the office about a stacked pair, a tight closet or an appliance upstairs. Leave the equipment in place. For stacked washer and dryer work, the two-technician service call is $198 and is credited toward the repair.
For an ordinary setup, the standard diagnostic visit is $99. It covers additional units checked at that visit and is credited toward completed repair. We inspect the fault, explain the repair and give you the price before you decide.
Use the washer page or dryer page to prepare the details. We repair the appliance; dryer vent cleaning is not offered.