Identify the part of the appliance
For a range, tell us whether the problem is in the oven, the cooktop or both. Mention gas, electric or induction if you know which you have. Include the selected cooking mode and any displayed error when describing an oven fault.
You don’t need to remove a panel or test wiring before requesting service. If there is smoke, a gas odor or damage to a power connection, stop using the equipment. Do not keep trying the ignition or heating cycle.
Assembly can matter as much as a replacement part
In a KitchenAid cooktop visit, a burner had been assembled in the wrong orientation. Correcting it restored operation. That is why a symptom alone is not a parts list.
We inspect the appliance and explain the proposed work. The $99 diagnostic is applied to the repair if you proceed. Appliance installation is not part of this service.
For a gas odor, get everyone outside without turning switches on or off, then contact your gas utility or call 911.
