Samsung stackable washer, Oakland
The call. The homeowner had a Samsung stackable in a hallway closet that kept stopping partway through a wash. Some loads made it to rinse, some quit sooner, and every time it left the door locked with water still in the drum. They were cutting the breaker to get it open. Classic intermittent fault, the kind that’s hard to catch because it doesn’t fail the same way twice.
What we found. We ran it and watched. It threw the lock, started filling, then dropped the lock signal a few minutes in and halted for safety. On a stackable, the machine will not run without a confirmed door lock, so a flaky lock reads as a mid-cycle stop, not a lock error. We metered the door-lock assembly and caught it dropping out under the drum’s vibration. The sensor inside the lock was on its way out.
The fix. Replaced the door-lock assembly, cleared the stored fault, and re-checked the harness connection while the panel was open. Then we ran it through three full cycles back to back to make sure the lock held under a real spin load, not just an empty test.
How it turned out. Runs every cycle end to end again, no mid-wash stops, no cutting the breaker to open the door. One visit, one part, and the homeowner kept the washer instead of shopping for a new stackable.
