Do you cover all of Berkeley, including the hills?

Yes. We service all six ZIPs: 94703, 94704, 94705, 94707, 94708, and 94709. Most Samsung work is in the South and West Berkeley flatlands. Drive from San Ramon is routed with our Inner-East-Bay day.

My Family Hub screen is black but the fridge still runs. Is it dead?

Probably not. When the fridge is still cooling and only the screen is dark, it is usually a software issue, not a dead panel. We work it through the service menu and reboot the main door board, and the screen usually comes back. We only talk about a replacement panel if the touchscreen itself is cracked or has dead pixels.

What does a diagnostic cost?

$99, credited toward the repair. We put the quote in writing before any work starts.

SAMSUNG · BERKELEY

Service · All Samsung Models

Samsung Appliance Repair · Berkeley, CA

Samsung repair for Berkeley flatland apartments and bungalows. Family Hub, dual-flex laundry, RF fridges.

$99 diagnostic (credited toward the repair)
Same or next-day best effort
CSLB #1136642

Call (925) 999-4095

Straight answer

Samsung dishwashers we do not take.

Samsung dishwashers are not a repair we take. Not any model, any year.

It is not a knock on the machines. It is the parts pricing. What a circulation pump, a control board, or a touch panel costs on one of these, set against what the dishwasher sold for new, turns the repair into a bad buy for you more often than not. We would rather tell you that here than charge you $99 to say it in your kitchen.

Everything else from these brands we still fix: refrigerators, ranges, ovens, cooktops, washers, and dryers. We repair dishwashers from every other brand.

That answer does not change by town, so it holds in Berkeley the same as anywhere else we run. Call us on the rest of the kitchen and we will be out.

Serviced: Fisher & Paykel, Miele, Cove, Asko. We also service every other residential and commercial brand.
Not serviced: LG, Samsung, Bosch, KitchenAid, Whirlpool, Jenn-Air dishwashers
Still serviced on those brands: refrigerators, ranges, ovens, cooktops, washers, dryers

Samsung in Berkeley

Samsung in Berkeley kitchens.

Dishwashers are the one Samsung category we stepped back from, so our Samsung work in Berkeley is refrigerators, washers, and dryers. Samsung is the flatland brand in Berkeley. The hills run Sub-Zero and Wolf, but South Berkeley, West Berkeley, and the apartment-heavy stock across 94703 and 94704 run GE, LG, and Samsung. That is where the Samsung calls come from: Rental and apartment units get run harder than the estate kitchens up the hill, so the drain-pump and icemaker failures turn up sooner down here.

The Family Hub touchscreen fridges show up in the newer West Berkeley and student-adjacent rebuilds. When the screen comes up blank on boot but the fridge is still cooling, the problem is usually software rather than the panel itself. We work it through the service menu and reboot the door board first, and most of the time the screen comes back without a new part. On the dual-flex washers, the upper-unit drain pump cracks its impeller on foreign objects, which is exactly what happens in shared and rental laundry. We provide a written repair estimate after the on-site diagnosis and before any work starts.

Water and ice systems

The water inlet valve, a common fridge leak.

Every fridge with a dispenser or ice maker has a water inlet valve. The fittings can leak under the cabinet, or the solenoid fails and the dispenser and ice maker stop getting water.

Laundry

How to spot a bad washer drain pump.

LG and Samsung washer drain pumps side by side. When a washer will not drain or hums at the end of a cycle, this small pump is the usual suspect, and the two brands fail in different ways.

Common repairs we do

What we close on the truck.

Family Hub blank screen on boot. Fridge still cools but the touchscreen comes up dark. Usually software, not failed hardware. We work it through the service menu and reboot the door board before talking about a replacement panel.
Dual-flex washer drain pump. Upper-unit impeller cracks from a foreign object. Common in rental and shared laundry. We provide a written repair estimate after the on-site diagnosis and before any work starts.
RF-series icemaker assembly. Ices over and quits. We check the assembly version against Samsung's recall coverage before you pay for a part.

Models we service

Samsung product lines.

Bespoke modular refrigerators
Family Hub touchscreen
FlexZone four-door
Smart Things connected
Dual-flex laundry

Pricing and warranty

What it costs. What we stand behind.

$99

Diagnostic visit. Credited toward the repair.
Written

3 months standard, 1 year on inverter boards, up to 2 years on sealed-system rebuilds. Quoted in writing before work starts.
CSLB

#1136642. Bonded and insured. We file warranty paperwork when applicable.

Recent work

Samsung jobs we have closed.

Oakland, CA · Stackable Washer

Samsung stackable washer stopping mid-cycle · Oakland

An Oakland homeowner's Samsung stackable washer kept quitting partway through a wash, sometimes at the rinse, sometimes earlier, and would sit there with the door locked until they cut the power.
Read case →

See all case studies →

Nearby cities

Samsung service in neighboring cities.

More cities

Samsung across our service area.

FAQ

Samsung in Berkeley questions, answered.

Do you cover all of Berkeley, including the hills?

Yes. We service all six ZIPs: 94703, 94704, 94705, 94707, 94708, and 94709. Most Samsung work is in the South and West Berkeley flatlands. Drive from San Ramon is routed with our Inner-East-Bay day.
My Family Hub screen is black but the fridge still runs. Is it dead?

Probably not. When the fridge is still cooling and only the screen is dark, it is usually a software issue, not a dead panel. We work it through the service menu and reboot the main door board, and the screen usually comes back. We only talk about a replacement panel if the touchscreen itself is cracked or has dead pixels.
What does a diagnostic cost?

$99, credited toward the repair. We put the quote in writing before any work starts.

Need Samsung service in Berkeley?

Tell us what is broken. We will quote it.